Job Responsibilities:

REA (www.r-e-a.com), established in 1981, is the industry leader in providing global career transition and acclimation assistance for the spouses/partners of relocating employees in the U.S. and worldwide.

We are looking for an Account Manager to assist in strengthening our partner relationships and exploring opportunities to expand our domestic and international client base. Key areas of focus will be in business development support, business reporting, trend analysis, and training and development of partner service delivery programs.

Job Responsibilities:

• Service existing customers, seek out opportunities for new business with existing accounts, and understand REA’s company business processes and service offerings to effectively target potential opportunities/clients and strategies for expanding market penetration

• Cultivate and maintain strong relationships with global partners and service partners (relocation companies, other affiliates referring business)

• Create and analyze business reports for clients and partners to provide data on service activity as well as trends that could indicate opportunities for REA to provide additional services and for clients to better serve their population of relocating employees

• Respond to service inquiries from clients and partners and troubleshoot business issues as they arise

• Respond to requests for information/presentations from client prospects/third parties

• Support educational training to our RMC’s (relocation mobility corporations) key account management teams

• Ongoing communication and collaboration with Business Development Leadership, Intake Sales Team and REA management to keep a pulse on what clients/customers want/need

• Assist with RFP’s

• Collaborate with Operations and Business Development to initiate improvements or changes in the way we service all clients based on client feedback, analysis of client operations or changing client needs

• Work cooperatively with Business Development and Operations to ensure that new accounts are properly managed and serviced

Qualifications:

• 5+ years of professional experience, preferably in client services/account management

• Personal or professional experience with relocation or the global mobility industry a plus; related experience will be considered

• Bachelor’s degree or equivalent account management experience is required

• Strong project management, interpersonal, negotiation and relationship building skills

• Possess ability to sustain strong client relationships and meet/manage time sensitive deadlines

• Analytically minded and comfortable with data metrics and research analysis

• Strong troubleshooting and ability to assess and offer viable solutions

• Keep senior management briefed on account management activity, RFP proposals, presentations or other projects

• Foster positive team building and communication internally and externally

• Represent REA at industry conferences, events, networking or speaking/presentation engagements

• Proficient with Microsoft Office Suite: Word, Excel; and use of CRM data management software

The ideal candidate will have a strong client services focus, excellent communication skills and be relationship driven, analytical, detail oriented, well organized and accustomed to working in a remote role with team collaboration. Flexibility and adaptability are essential. Understanding of the global relocation industry a plus.

Job Summary

REA is looking for Part-Time Career Coaches local to provide support to clients relocating to each the Phoenix, Dallas, and Chicago areas.

Services Include:

▪ Virtual / Customized Career Transition Coaching

▪ Acclimation Assistance providing local area information and resources

▪ Professional Resume/CV Writing

▪ Career Assessment

▪ Job Search Assistance

Qualifications

COACHING REQUIREMENTS INCLUDE:

▪ Well versed in current targeted resume/CV writing trends

▪ Use of LinkedIn and other social media platforms for the job search

▪ Experience using data management systems for tracking client notes and activity status

▪ Flexible scheduleto deliver services across multiple time zones

▪ Not be working full-time

▪ Cross cultural coaching or related experience 

The ideal candidate will have:

• A minimum 2 years  individual career transition coaching, career assessment and career development experience working with a diverse population of clients pursuing career related, volunteer, entrepreneurial or other meaningful pursuits. 

• Flexibility for scheduling clients around day or occasional evening times to accommodate client schedules and varying time zones.